Privacy Policy
BTB Automotive ("BTB Automotive," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our text (SMS) messaging program, and other interactions you have with our business.
By using our website or providing us with your information, you agree to the practices described in this policy.
1. Information We Collect
Information you give us directly
- Name
- Phone number (including mobile number)
- Email address
- Mailing or service address
- Vehicle information (year, make, model, VIN, mileage, service history)
- Appointment requests, service descriptions, and repair authorizations
- Payment information (processed by our payment processor; we do not store full card numbers)
- Any other information you choose to provide in a form, message, phone call, or in person
Information collected automatically
- IP address and general location
- Browser type and device type
- Pages viewed, time on site, and referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, reschedule, and follow up on service appointments
- Communicate with you about your vehicle, estimates, approvals, and repair status
- Send appointment reminders and service-related notifications by text or email
- Process payments and maintain service records
- Respond to questions, quotes, and customer service requests
- Send promotional offers, specials, or service reminders, where you have consented
- Improve our website, services, and customer experience
- Comply with legal, tax, warranty, and regulatory obligations
3. Text Messaging (SMS) and Mobile Information
When you provide your mobile phone number to BTB Automotive, you may receive text messages from us related to appointments, estimates, repair status, and — if you have opted in — promotional offers.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent are not shared with any third parties for any purpose other than delivering the messages you requested.
Mobile numbers may be shared only with the service providers that help us operate our messaging program (for example, our messaging platform or scheduling software), and only for the purpose of sending you the messages you signed up to receive. Those providers are not permitted to use your information for their own marketing.
You can stop receiving text messages at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply. Full details are in our Terms and Conditions.
4. How We Share Information
We do not sell your personal information. We may share information in these limited circumstances:
- Service providers — companies that help us run our business, such as scheduling and shop management software, payment processors, messaging platforms, and website hosting providers. They may only use your information to perform services for us.
- Parts suppliers, warranty administrators, and insurers — when needed to complete a repair, process a warranty claim, or handle an insurance-covered service.
- Legal compliance — when required by law, subpoena, court order, or to protect our rights, property, or safety, or that of our customers or the public.
- Business transfer — in connection with a merger, acquisition, or sale of assets, subject to this policy.
As stated above, mobile opt-in data and consent are never shared for marketing purposes.
5. Cookies and Tracking
Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. Most browsers allow you to refuse or delete cookies through your browser settings. Disabling cookies may affect how parts of our site function.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as needed to provide services, maintain vehicle service and repair records, comply with legal and tax obligations, resolve disputes, and enforce our agreements.
8. Your Choices and Rights
You may:
- Opt out of text messages by replying STOP
- Opt out of marketing emails by using the unsubscribe link
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to records we are required to keep
To make a request, contact us using the information in Section 12. We may need to verify your identity before responding.
9. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
10. Third-Party Links
Our website may link to third-party sites, such as parts manufacturers, financing providers, or review platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
